Need to get in touch?Customer Service can be reached during business hours:
Monday thru Saturday: 9:00am - 9:00pm CST
Sunday: 10:00am - 5:00pm CST
- Over the phone
- 1-866-CALL-ME-1 (866-225-5631)
- Refill and Balance Check Line (IVR)
If you do not feel like reaching us by phone, here's a quick form you can fill out:* = required field
Please note, due to a high volume of requests, there will be a delay in receiving a response, however, rest assured, your question(s) will be addressed as quickly as possible.
Why wait for us to respond to your email or wait on hold, get your answer now (there's no time like the present):
- Check out our Facebook page, where our Social Team has a great list of helpful hints for the transition.
- Visit the FAQ section for information about setting up your new online account, balance transfer, and much more.
- Need device data settings? Check out our list of phone settings.
- Did you just complete the transition? You'll need to create your new online account here.
We would like to thank you in advance for your patience.
- Upgrade your phone without spending big $$! The HTC Wildfire S on SALE for only $99.99 at http://t.co/MgkaRc1qfI http://t.co/7uReGwMmiP
- Spring clean & toss out your contract! Buy any phone + SIM, Get your 2nd month FREE! Details http://t.co/0QM4af0nl9 http://t.co/QyPMcwv0EY
- RT @Im_Good_Son: @ptelmobile ~ For a second I thought about changing careers! But I'll stick with prepaid wireless! Lol.