Privacy Policy  

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

There are two ways PlatinumTel Communications, LLC dba PTel Mobile (“PTel”) collects information about site visitors:

For all site visitors, PTel gathers general site usage information, such as pages visited, duration on each page, frequency of visits, and the geographical location from which the request was initiated, among other analytical data that would help us improve our site performance and usability

For new and existing PTel subscribers (13 years of age or older) who wish to create an online account to manage their wireless service, PTel collects and stores personally identifiable information such as first and last name, address, email address, date of birth, gender, and credit card information in encrypted and secure format. This information is used to identify the subscriber and allow them to manage their account securely. Though PTel protects user information with encryption and security infrastructure, the user is responsible for maintaining confidentiality of their account login information. Unauthorized access resulting from a user's neglect to protect their information is the sole responsibility of the user.

The Way We Use Information

We use non-identifying and aggregate information to better design our website and improve navigation and content.

We never use or share the personally identifiable information provided to us online in ways unrelated to providing new and existing subscribers access to manage their wireless services online. Subscribers are able to opt-out or cancel online account by contacting PTel's customer service at 866-225-5631.

We never use or share the personally identifiable information provided to us on this site in ways unrelated to providing new and existing subscribers access to manage their wireless services online. Site users are able to opt-out or cancel online account by contacting PTel’s customer service at 866-225-5631.

PTel does not sell or release your e-mail address to third parties. PTel may use your e-mail address and/or on-line registration information to offer you special promos and/or communicate with you in the future. PTel may communicate with you text and/or e-mail to inform you about new service features and changes to our site. Subscribers can opt out of receiving any communication from PTel.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


A cookie is a small piece of data sent from a website and stored on the user’s web browser while a user is browsing a website. Cookies are designed to allow you to save information so you don't have to re-enter the information each time you visit our site. Cookies remember actions taken while on the site for future visits. Cookies remembers user when any action takes place on our site. PTel may use cookies to identify return visitors. User has the option to turn off the "cookie" function through their browser.

Third Party Service Providers

PTel may use a third-party service provider to serve ads on our behalf. The third-party does not collect any personal information while serving such ads. PTel and/or its third-party service providers may provide aggregate information such as the number of users who visit a particular linked site to other parties.

Credit Card Information

PTel does our best to ensure transmission of your credit card information is secure on our systems. To protect the security of your credit card information, we use SSL software, which encrypts provided and transmitted information. PTel takes important steps to ensure that all information entered while on our site is treated in a secure manner. PTel takes important steps to ensure that your information is treated securely, however no data transmission submitted over the Internet can be securely guaranteed 100%. It is our goal to protect your personal information, however PTel cannot warrant or ensure the security of all information transmitted to us and you do so at your own risk.

Our sites may link to merchants and information sites. Each of these sites has its own privacy practices and any information you share with these sites is subject to their policies and practices and is independent of PTel Mobile.

Legal Disclosure

We will not release any information about our visitors unless required by law to do so.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (866)225-5631 or send us an email at privacy09[at]ptel[dot]com

This policy may be changed from time to time, therefore we recommend that users visit our policy page for up-to-date information.

Updated: 07/31/2014